Returns and Exchanges

If you receive a product which is faulty or broken please contact us within 72 hours on 0114-3627027 or by e-mail at sales@regenthouse.co.uk. You will be either sent a replacement or credited for the product. You may be asked to return the product to us and we will pay the shipping cost. Please do not return a product to us without prior authorisation or you may be liable for the shipping costs. All breakages or losses must be reported within 48 hours or we reserve the right to refuse credit as we may need to claim against the carrier to recover our losses.

If you receive a product which is not faulty but you do not wish to keep it then the product may be returned for credit but you will need to pay the shipping to return the item.

For any queries about returning a product please contact us on 0114-3627027.