Terms and Conditions

1. This website is strictly intended for trade use and Regent House will not supply individuals who do not intend to re-sell the products.

2. Claims for breakages or shortages must be notified within 3 working days of delivery. It is our policy to give credit against future orders rather than replacement for all shortages or damages.

3. Payment before despatch by cheque/credit card/bank transfer.

4. We reserve the right to substitute ingredients or components when necessary.

5. Ownership of goods does not transfer until payment is received in full.

6. All prices quoted are net of VAT.

7. No more than one bonus/special offer may be claimed against any one product range.

8. All colour codes, dimension and weights given are approximate and intended for general guidance only.

9. All products are sold in box quantities of the same fragrance/blend/type unless otherwise stated.

10. Our minimum order is £50 exluding VAT. Carriage is £10.00.

11. Carriage is free on all orders over £150.00 to UK mainland excluding Highlands.

12. Orders to N. Ireland, Highlands, offshore Islands, Eire and all other destinations are subject to a carriage charge which is dependent on order weight.

13. If out of stock items reduce an order value below £150 we will advise you prior to despatch. Substitute items must be chosen or any orders despatched below £150 will incur a £10 carriage charge.

14. Returns/Refunds - any products which are faulty/broken may be returned to us for a refund. Please give us a call to discuss the best way to proceed. If you decide you do not wish to keep the products but they are not faulty please contact us on 0114-3627027 to discuss.

15. Please note that assorted boxes are pre-assorted and cannot be made to order.